Shipping & Delivery

All delivery times stated on our website are averages and may vary from country to country.  Please understand that these are ESTIMATED times of shipment.  We are not the shipping courier and are entering on a service with the shipping company on your behalf.  Items are usually delivered in the estimated times as given but there can, and will be delays.  These delays are of no fault of our own, and although we will strive to get answers for all our customers, in the end the burden to rectify the situation is on the part of the shipping company.
DOMESTIC SHIPPING:

Orders are shipped within 2 to 3 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. Our domestic orders are shipped via Canada post which normally takes an additional 2-4 days from the date of shipment. Based on these estimates, you can typically expect your shipment to be delivered within 5 business days of placing the order. Packages will be marked from "Kelaid" and may require a signature upon delivery. Delivery times will vary depending on location.

UNITED STATES OF AMERICA SHIPPING:

Orders are shipped within 2 to 3 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. Orders to the USA are shipped via Canada Post tracked packet airmail and generally take 7-10 days from date of shipment to arrive, depending on the customs procedures of the destination country. If a faster service is required please upgrade to a higher shipping option.  Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country. 

INTERNATIONAL SHIPPING:

International orders shipped via Canada Post regular mail generally take 10-15 business days within Europe and South America, and 15 to 31 business days to Asia and Africa from date of shipment to arrive. This service does not come with a tracking number. If a tracking number is required please upgrade to a higher shipping option.  Orders are shipped within 2 to 3 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country. 

 

SHIPPING TO ASIA AND AFRICA

*Please note. Regular airmail shipping to any county in these continents is not a guaranteed service and the buyer resumes all responsibility for any items that are not delivered, stolen or lost.  Kelaid will not be held responsible and will not refund any lost shipment to the entire continent of Africa and Asia via regular airmail.  A second traceable option can be chosen at checkout to make sure you receive the item; that traceable option is covered by our money back guarantee.

If you require expedited/express shipping, please select from the options provided at checkout using the shipping calculator tool.  If you are having difficulties please contact us.

Order inquires will be answered within 2 business days.