Returns Policy
Due to the nature of our product, we do not accept returns.
For cancelled orders, refunds can take up to 10 business days depending on your payment provider.
If your order is returned to us as a result of an incorrect address that was provided, you will either be provided a refund minus the shipping fee, or you will pay for us to reship the order. Kelaid is not responsible for packages that were undeliverable because of an incorrect address.
If you have an issue with an item, please Contact Us with your order number and details about the issue.
Shipping
We ship Worldwide excluding INDIA & SAUDIA ARABIA. We DO NOT ship to PO Boxes. All delivery times stated on our website are averages and may vary from country to country. Please understand that these are ESTIMATED times of shipment. Delays are of no fault of our own, and although we are here to assist our customers, in the end the burden to rectify the situation is on the part of the shipping courier.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SHIPPING TO CANADA & UNITED STATES OF AMERICA:
Orders are shipped within 5 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. We use only DHL for orders to Canada and the USA. DHL generally take 3-5 business days from date of shipment to arrive, depending on the customs procedures of the destination country. Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.
SHIPPING TO EUROPE, ASIA & SOUTH AMERICA:
Orders are shipped within 5 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. International orders are shipped via DHL and generally take 3-7 business days within Europe, Asia and South America from date of shipment to arrive. Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.
SHIPPING TO AFRICA & REST OF THE WORLD:
We ship via DHL airmail with an estimation of delivery between 3-7 business days. Orders are shipped within 5 business days of receiving and clearing of payment, Monday to Friday, we do not ship on weekends or holidays. Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.